jb baji Privacy Policy

1 Introduction and Scope of Application

jb baji places the highest priority on protecting its users' personal information. This privacy policy ("Policy") applies to all registered users, guest visitors, and anyone who interacts with this platform in any way.

This policy explains what types of information we collect, how it is stored and processed, and what your rights are. For any questions regarding personal information, you may contact our 24/7 support team.

The terms set out in this policy may change in the future. The updated date will be noted above when changes are made. You are advised to revisit this page regularly.

2 Types of Information Collected

jb baji collects various types of information to provide its services. These can be divided into two main categories: information you provide directly, and information collected automatically.

2.1 Information You Provide

The following information is collected during registration and account management:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Identity verification documents (National ID card or passport)
• Financial transaction details — related to bKash, Nagad, Rocket, or bank transfers
• User preferences and gaming history

2.2 Automatically Collected Information

When you use the jb baji platform, our system automatically stores certain technical information. This includes:

• IP address and device identifier
• Browser and operating system type
• Duration of time spent on the site and list of pages visited
• Cookie and log data
• Referral source (where you came from before arriving at the site)

2.3 Information Received from Third Parties

In some cases, we may receive your information from payment processors or identity verification service providers. This information is used solely for security verification and legal compliance purposes.

3 Purpose of Information Use

jb baji uses collected information for specific and transparent purposes. This information is not used for any additional or unrelated purposes.

3.1 Service Operations

Information is needed to create and manage your account, process deposits and withdrawals, distribute bonuses and rewards, and provide customer support.

3.2 Security and Fraud Prevention

Information is analyzed to ensure account security, detect suspicious activity, and prevent financial fraud. All data transfers are secured through SSL encryption.

3.3 Responsible Gaming Support

We are committed to supporting our users in having a healthy and informed gaming experience. By analyzing gaming behavior data, we uphold our commitment to responsible gaming and reach out to users when support is needed.

3.4 Legal Compliance

Information is used to comply with applicable laws and regulations, for age verification (to confirm 21+), and to meet the requirements of financial regulatory authorities.

3.5 Service Improvement

Anonymous and aggregated data is used to improve the user experience, analyze platform performance, and plan new services.

4 Sharing and Disclosure of Information

jb baji does not sell your personal information to any third party. Information may be shared in the following limited circumstances:

4.1 Service Provider Partners

The minimum necessary information is shared with selected service providers for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and technical infrastructure management. All such partners are bound by confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, only the requested information will be provided.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user data may be included. Users will be notified in advance if such a change occurs.

4.4 International Data Transfers

Our servers and processing facilities may be located outside Bangladesh. Appropriate safeguards are followed for any international data transfer.

5 Cookies and Tracking Technologies

The jb baji website uses cookies and similar tracking technologies. These help improve your experience and maintain the functionality of the site.

5.1 Types of Cookies

• Essential Cookies: These are strictly necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to analyze site usage patterns and improve service quality.

5.2 Cookie Control

You can control or disable cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.

6 Data Retention and Duration

We retain your information only for as long as it is relevant or legally required. Retention periods may vary for different types of information:

• Account-related information: Retained for a set period after account closure for legal reasons.
• Financial transaction records: Retained for the period specified under Bangladesh's financial regulations.
• Log data and cookies: Generally retained for 90 days up to a maximum of 1 year.
• Identity verification documents: Retained while the account is active and for the duration of any subsequent legal obligations.

Once the specified period ends, data is securely deleted or anonymized in a way that makes it impossible to identify you.

7 Your Rights and Controls

As a jb baji user, you have certain important rights over your personal information. We respect these rights and have the necessary measures in place to ensure them.

7.1 Right to Access

You may request to know what information we hold about you. This request can be made via live chat or email.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. Some information can also be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object to the use of your information for marketing communications. We will act on such requests promptly upon receipt.

7.5 Right to Lodge a Complaint

If you have any concerns about the processing of your personal information, contact our support team directly. We take all complaints seriously.

8 Data Security Measures

jb baji uses both technical and organizational security measures to protect your information. These include:

• Securing all data transfers through SSL/TLS encryption
• Applying advanced encryption methods for sensitive information
• Two-factor authentication for account security (including OTP)
• Regular system reviews to detect security threats
• Restricted access to data — only authorized staff can access the information they need
• Regular staff training on security matters

However, no method on the internet is 100% secure. Although we take the utmost precautions, we cannot guarantee complete security. You are therefore advised to use a strong password and not share your login details with anyone.

9 Protection of Minors

jb baji strictly prohibits the registration and participation of persons under 21 years of age. We do not knowingly collect personal information from any minor.

Age verification is mandatory at registration. If a user registers with false information, the account is immediately closed and all data associated with that account is deleted. Protecting minors is one of our highest priorities as part of our commitment to responsible gaming.

10 Third-Party Sites and Services

The jb baji platform may contain links to third-party services, such as payment gateways. These third-party sites or services have their own privacy policies which are outside our control.

jb baji is not responsible for the privacy practices of these external sites. Users are advised to read the privacy policy of any third-party service before using it.

11 Policy Changes and Updates

jb baji may update this privacy policy from time to time. Changes will be published on this page with an updated date before they take effect.

For significant changes, registered users may be notified by email or through the site. Continued use of the platform after an update will be considered acceptance of the new policy.

You are also encouraged to read the Terms and Conditions page for a full understanding of our service rules.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide support 24/7 in both Bengali and English.

Ways to contact us:

• Live Chat: Contact us directly through the chat icon on the website — seven days a week, 24 hours a day.
• Email: [email protected]

Visit our FAQ page for answers to common questions — you will find answers there on account, payment, and security topics.